Terms of service
Overview
This website is operated by Pawlume. Throughout the site, the terms "we," "us," and "our" refer to Pawlume. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, please do not use our website or services.
Online Store Terms
By agreeing to these Terms of Service, you confirm that:
- You are at least the age of majority in your country or have permission from a parent or legal guardian.
- You will not use our products for any unlawful purpose.
- You will not violate any applicable laws or regulations.
Any violation of these Terms may result in immediate termination of your access to our services.
Products
We strive to display product descriptions, images, and colors as accurately as possible. However, actual colors and product appearance may vary slightly depending on your device or monitor.
Because many of our products are sourced from trusted fulfillment partners, minor variations in packaging or branding may occur without affecting product quality.
We reserve the right to discontinue or modify products at any time without prior notice.
Pricing
All prices are listed in the currency selected on our website.
Prices may change without notice.
We reserve the right to correct pricing errors or cancel orders placed using incorrect pricing.
Orders
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product availability
- Pricing errors
- Suspected fraud
- Payment issues
- Inaccurate shipping information
If your order is cancelled after payment has been received, a full refund will be issued.
Shipping
Shipping times are estimates only.
Delivery times may vary due to:
- Customs processing
- Carrier delays
- Weather conditions
- Holidays
- High shipping volumes
Pawlume is not responsible for delays once a package has been handed over to the shipping carrier.
Returns & Refunds
Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and refunds.
Accuracy of Information
We make every effort to ensure that information on our website is accurate and up to date.
However, we do not guarantee that all information is complete, current, or error-free.
Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or policies of third-party websites.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product descriptions
- Graphics
- Images
- Branding
- Website design
is the property of Pawlume or its content suppliers and may not be copied, reproduced, or distributed without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Pawlume shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our maximum liability shall not exceed the amount paid for the product purchased.
Product Disclaimer
Our products are intended to improve comfort, enrichment, and convenience for pets.
They are not medical devices and should not replace professional veterinary advice, diagnosis, or treatment.
Always supervise your pet when introducing new products.
Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon posting on this page.
Continued use of our website constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Pawlume operates, without regard to conflict of law principles.