Shipping policy

Shipping Overview

Thank you for shopping with Pawlume – Elevated Pet Life.

We carefully process every order to ensure your pet receives quality products as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

During holidays, sales events, or periods of high demand, processing may take slightly longer.

Orders are processed Monday through Friday, excluding public holidays.

Estimated Delivery Times

Estimated delivery times vary depending on your location.

Region Estimated Delivery
United States 7–15 business days
Canada 8–18 business days
United Kingdom 7–15 business days
Australia & New Zealand 8–18 business days
Europe 7–18 business days
Asia 5–15 business days
Other International Locations 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery location.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow 2–5 business days for tracking updates to appear after shipment.

Multiple Shipments

To provide the fastest delivery possible, some orders may arrive in separate packages.

If this happens, you will receive tracking information for each shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer.

Pawlume is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately.

If your order has already shipped, we may be unable to change the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost, Delayed, or Damaged Packages

While we work with trusted shipping partners, occasional delays may occur due to:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Peak holiday seasons
  • Other unforeseen circumstances

If your package appears lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

Order Changes & Cancellations

Orders may be modified or cancelled only before they have been processed.

Once an order has entered fulfillment, we are unable to cancel or modify it.