Shipping Policy
Shipping Policy
Thank you for shopping with Pawlume! We're committed to getting your pet's new essentials to you as quickly and safely as possible.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
| Region | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 8–18 business days |
| United Kingdom | 7–15 business days |
| Australia & New Zealand | 8–18 business days |
| Europe | 7–20 business days |
| Other Countries | 10–25 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout based on your location and the products in your order.
From time to time, Pawlume may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after your package has been shipped.
Multiple Shipments
Some orders may arrive in multiple packages.
This happens because products may be shipped from different fulfillment centers to ensure the fastest possible delivery.
If you receive one item before another, don't worry—your remaining items are still on the way.
Customs & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
Pawlume is not responsible for delays or lost packages caused by incorrect shipping information provided during checkout.
Delayed Deliveries
Occasionally, shipping delays may occur due to:
- Weather conditions
- Customs inspections
- High shipping volumes
- Carrier delays
- Holidays
We appreciate your patience and understanding in these situations.
Lost Packages
If your package appears lost or has not arrived within the estimated delivery window, please contact our support team.
We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Need Help?
If you have any questions about your shipment, feel free to contact us.
Email: officialpawlume@gmail.com
We aim to respond within 24–48 business hours.
At Pawlume, we're pet lovers too. We know waiting for your pet's new favorite product can be exciting, and we're committed to keeping you informed every step of the way. If you ever have questions, our support team is always happy to help.